SM Number: SM29890
Status: Closed by LRO
Type: In-house
Subject Matter: Technology
Particulars: We would like to talk with the City of Toronto 311 about being able to offer a call-back solution, so when call volumes are high, they can improve the customer/resident experience by engaging with them at a time that is best suited for the resident.
Proposed Start Date: 2020-04-01
Proposed End Date: 2020-04-30
Initial Approval Date: 2020-03-16
Effective Date: 2020-05-29
| Id | Report ID | Type | Name | Trade Name | Description | Business Type | Address |
|---|---|---|---|---|---|---|---|
| 12710 | SM29890 | FirmType.IN_HOUSE | Fonolo | Foncloud | Fonolo provides call-back solutions for the call center. Replace hold time with a call-back, regardless of the channel - web, mobile and phone. | FirmBusinessType.CORPORATION | 20 Maud Street, Suite 501, Toronto, Ontario, Canada, M5V 2M5 |